Services for new migrants
Immigration NZ
Immigration New Zealand offers a free information service for all new migrants available throughout the country.
Contact Immigration New Zealand:
Freephone: 0508 558 855 (NZ fixed landline only)
From overseas or a mobile phone: +64 9 914 4100
Email: newmigrantinfo@mbie.govt.nz
Information in your language
Email or talk to someone in your preferred language to get information about settling in New Zealand.
Sometimes, to be sure you understand, it can be helpful to have something repeated in your first language.
Language Assistance Services (LAS) is a free government service available in over 300 languages, that you can use for talking to any participating government agency - including, very soon, your local Citizens Advice Bureau (CAB).
This includes phone and video interpreting, and is available "24/7" - 24 hours a day, seven days a week.
Citizens Advice Bureau
Cities and most towns across New Zealand have a local Citizens Advice Bureau (CAB). It is a place where you will find someone who can provide information, advice and support on just about any problem you may have. The CAB can also help you settle in to New Zealand.
Money
There are a five major NZ banks that can help you set up a bank account. It can take a few weeks to open a bank account. You will need an address and most banks will want to make an in-person appointment to open a bank account. To be sure you are getting the right amount of tax deducted from your wages you will need an IRD number.
Auckland | Tāmaki Makaurau site
231 Morrin Road, St Johns, Auckland 1072
- Train: Catch the train from Britomart to Glen Innes, the nearest stop.
- Bus: Use the Auckland Transport site to plan your trip.
- Car: Parking available either on-site, or on the road outside.
Hamilton | Kirikiriroa site
Gate 10 Silverdale Road, University of Waikato, Hamilton 3216
- Bus: Plan your trip with Regional Council BUSIT.
- Car: On-road parking is available outside of the office.
Palmerston North | Te Papaioea site
Riddet Road, Massey University, Palmerston North 4472
- Bus: Plan your trip with the Horizons Region Counciil journey planner.
- Car: On-road parking is available outside of the office at $1-$1.50 an hour.
Wellington | Te Whanganui a Tara
Wellington is Aotearoa’s creative and cultural heart, often regarded as one of the most liveable cities in the world. Living in Wellington can look very different depending on where you choose to base yourself; your choice of neighbourhood will influence many of the utilities and transport options you will need to set up.
More about living in Wellington
These two sites may be useful information about how Wellington is organised:
Wellington, Te Whanganui a Tara office
17 Whitmore Street Wellington 6011
- Bus: Plan your trip with MetLink.
- Car: On-road parking is available outside of the office at various costs an hour.
Parking building next door: $28 for 12 hrs.
Head Office, Lincoln | Mangōnui,
54 Gerald Street, Lincoln 7608
- Bus: Catch the 80 or 81 from Christchurch Bus Interchange or plan your trip with Metro Christchurch.
- Car: Carparks are available on site, otherwise on-road parking is available outside of the office.
Dunedin | Ōtepoti site
764 Cumberland Street Dunedin 9016
- Bus: Plan your trip with Otago Regional Council Public Transport
- Car: On-road parking is available outside of the office at $1-$1.50 an hour.
